My Journey: Connecting the Dots
How it started
I didn’t start out in tech. I began my career in premium hospitality and sports, where I learned firsthand what service excellence, attention to detail, and a focus on the essentials actually mean.
In parallel to these early career years, I completed my Bachelor’s degree in Management & E-Business at IMC Krems in Austria part-time while working. This provided me with a solid business foundation and a structural view of how business operations and IT interconnect within an organization.
The "Quality Passionista" Era
With this business background and my transition into IT, my focus quickly locked onto Quality Assurance. For over a decade, I worked as a consultant, test manager, and Principal Consultant at Zühlke. I was - and still am - a "Quality Passionista" at heart.
But after working with countless engineering teams, I kept hitting the same realization: you can have the best tech, but if communication is broken or roles are messy, quality will suffer. Eventually, the traditional QA "box" became too small for me - I was drawn to the underlying patterns and dynamics. Quality isn't a checklist; it's a culture and a structure.
Seeing the Whole Picture with Itacama
To bridge this gap, I trained as a systemic business and team coach (certified under the St. Galler Coaching Model).
Today, through my consulting company Itacama GmbH, I combine organizational design with engineering excellence.
I support C-level leaders and engineering organizations with scaling, structure, and quality transformation.
My goal is simple: to create environments where quality and collaboration thrive naturally, making work more rewarding and efficient for everyone involved.
When I’m not analyzing complex systems, I find my focus doing yoga or spending time in nature.